Shipping & Returns

Processing Time: Orders are typically processed within 1–3 business days after payment is confirmed.
Shipping Time: Average delivery is 7–20 business days, depending on your location and customs clearance.
Tracking: A tracking number will be provided once your order has shipped.

Please note: Shipping times may vary due to factors outside our control (customs, weather, global logistics delays).

Eligibility: You may request a return within 7 days of receiving your order if the item is defective, damaged, or significantly different from the description.
Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
Process:
1. Contact us at info@shopluma.co with your order number and photos of the issue.
2. Our support team will confirm eligibility and provide return instructions.
3. Once your return is received and inspected, we’ll issue your refund to your original payment method.

Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.

For any questions about shipping or returns, reach us at:
info@shopluma.co